VoIP Cookbook: Briker's Ring Groups

Ring Group is one of many features used to manage group call. For example, in a company with 5 telephone operators/agents, the five operators can be included as a group, which is named, for example, 'operator help.' Whenever there is an incoming call, the call will be directed to the Ring Group 'operator help.' When the first operator is busy, the call will be forwarded to the second operator and so on. The following is the Ring Group configuration in the briker.

Choose Ring Groups in IPPBX Administration menu. Then choose Add Ring Groups

Ring Groups settings

In this example, the caller will be directed to IVR “Welcome-JMI” if the a group operator does not respond

Use the settings shown in The Figure. The settings implies that if a group operator does not respond, then the caller will be directed to IVR 'Welcome-JMI.'

See Also

• VoIP Cookbook: Building your own Telecommunication Infrastructure
• VoIP Cookbook: Briker Softswitch