VoIP: Diagnosa Masalah Dari Pengalaman Pengguna

Problem		Problem Occurs		=		Intermittently	Periodically	Continuously
Conversational difficulty High jitter level Route flapping Echo problem
Route flapping High delay
Gaps in speech Gaps in speech Route flapping Start or end of words missing
Link failures RED in Router
Start or end of words missing Wireless LAN handoffs
Tick or Pop Sounds Access link congestion Route flapping Access link congestion
Grounding problem Softphone timing LAN congestion
LAN congestion Timing drift
Audio quality poor or noisy, level too low or high Access Link Congestion Amplitude clipping - "buzzy" Distortion Hum on call Noisy call Grounding problem Voice sounds dead LAN Congestion Voice sounds hollow Speech broken up or distorted Access Link Congestion RED in Router Access Link Congestion Bad Ethernet cable Distortion LAN Congestion Route flapping LAN Congestion Referensi http://www.voiptroubleshooter.com/diagnosis/usersymptoms.html Pranala Menarik VoIP: Troubleshooting VoIP